Our previous blog looked at the two issues people are referring to when they talk about phone hacking; voicemail hacking…
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By Matt Watts | 9 years ago
Phone Hacking and Dial Through Fraud: How does it happen?This week, we’re focusing on one of the most common concerns we hear when meeting new customers: phone hacking. Interestingly,…
By Matt Watts | 9 years ago
Ofcom Changes to Non-Geographic NumbersYou may well remember that changes were made to non-geographic numbers last year. These changes saw the rules amended to…
By Matt Watts | 9 years ago
History of CommunicationEver wondered how communication has progressed from the stone age through to where we are now? We’ve created our history…
By Dean Cartledge | 9 years ago
Not all call centres are created equal: Our 6 tips to create a better call centre environmentWe’ve seen a lot in the press recently about the negative perception of call centres here in the UK, ranging…
By Matt Watts | 9 years ago
UK & Ireland Accents Quiz*If you’re using the Safari browser, you will need to enable Javascript for the quiz to function correctly* Communication is…
By Matt Watts | 9 years ago
Huawei: The Global Company Challenging for Your Mobile AttentionThere’s a chance you’ve never heard of Huawei, but if you’re considering a new mobile phone this year, you’ll no…
By Matt Watts | 9 years ago
UKIP’s wrong number: what should happen in a case of mistaken identity?When creating advertising or marketing material to be shown to the public, many people will have had the same recurring…
By Matt Watts | 9 years ago
The new Pioneer Business Systems WebsiteYou may well have noticed that our Pioneer Business Systems website has changed quite considerably from what it was just…
By Matt Watts | 10 years ago
UK Floods: Pioneer’s PerspectiveLast week, in response to the flooding across the UK, Paul wrote a great post explaining how features of our…
By Matt Watts | 10 years ago
How do I know if my business systems are up to date?In a business world which is increasingly dominated by technological advancements, staying up with the latest developments can be tricky. …
By Matt Watts | 10 years ago
Business Phone Systems: How to Treat a Business like a Person using CTIHave you ever considered how important a role a business phone system plays in creating a good relationships with customers?…
By Matt Watts | 10 years ago
What is CTI (Computer Telephony Integration) & How Does It Benefit Small Businesses?What Is CTI (Computer Telephony Integration)? As the name suggests, CTI allows for your computer to work in injunction with…
By Matt Watts | 10 years ago
How should you pay for a business phone system? The importance of having capital where you need itOne of the most frequently cited problems of businesses in the SME sector is their lack of working capital to spend…
By Matt Watts | 10 years ago
How did you handle the “Super Sickie”? Practical ways to Improve Business Performance with telephone systemsYesterday was, statistically speaking, the day that you were most likely to have lost members of staff to illness. The…
By Matt Watts | 10 years ago
Have you thought about Call Recording?2014 has arrived – have you been receiving a reliable service from your current telephone system and provider? Are you…
By Matt Watts | 10 years ago
Introducing The Pulse; Our Monthly Customer NewsletterWe’re proud to introduce our monthly customer newsletter: The Pulse! The Pulse is an e-newsletter that is sent to our…
By Matt Watts | 10 years ago
Phone hacking is on the rise costing millions to UK businessesA recent interview on BBC Radio 4 explored the growing trend of criminals hacking phone systems and the effect it…